Resellers are businesses or organisations who provide domain name registration services, but are not .nz-authorised registrars. Here you’ll find information for resellers, registrars, and registrants (purchasers of .nz domain names).
Reseller information for Registrants
As a registrant, it is good to know if your service provider is a registrar or a reseller, who can I contact if I have a complaint, and what are your rights with a reseller.
To check if your service provider is a reseller do a WHOIS search on your domain name:
- If the name in the registrar field is different from your provider's name, they are a reseller.
- While checking, be sure to check if the registrant details are correct and up to date.
The registrar on record is responsible for that domain name. If you are having issues there, contact details are listed.
As a registrant, your rights are the same if you are dealing with a reseller or registrar which are outlined in the rights and principles here:
Reseller information for Registrars
As a registrar, you are an essential part of the .nz domain namespace. As part of your responsibilities under .nz policy, you are responsible for your resellers' actions. As the regulator, the Domain Name Commission can enforce .nz policy by issuing sanctions to registrars and their resellers if there is a breach.
To ensure both you and your registrars understand their obligations and responsibilities, we have a draft contractual agreement for registrars and resellers here:
The Domain Name Commission recommends that you have a contractual agreement (you do not have to use our draft) between you and your resellers to confirm and formalise the relationship between reseller and registrar.
Reseller information for Resellers
As a reseller, you are an important part of the .nz domain namespace, to operate in .nz you have the responsibility to follow the .nz policies. The Domain Name Commission as a regulator has the power to enforce .nz policy on any parties working within the .nz namespace, including issuing sanctions to resellers.
To ensure you know how .nz operates, we have a reseller guide available.
The guide will give you an overview of the primary services that resellers are expected to provide to registrants.
As a reseller in the .nz space, you are expected to meet the same standards as registrars.
If you are interested in becoming a registrar, the Domain Name Commission offers a path through our authorisation process here.