Submit a dispute against a domain name holder

Disputes happen about who the holder of a domain name should be and, in certain situations, over ‘other associated domains’ that have been added to an existing domain name.

This page has a short video explainer about our Dispute Resolution Service.

If you know what you are doing you can submit a dispute online. 

An overview of the .nz Dispute Resolution Service

Disputes over who should be the registrant
Sometimes there is disagreement about who has the rights to a .nz domain name. The Dispute Resolution Service (DRS) can be used for these types of disputes.

How lodging a complaint, response and reply works

The dispute resolution process is broken down to three communications between the parties. Additional information regarding the dispute resolution service is listed below.

How negotiation and mediation works

In mediation, the parties speak for themselves and negotiate a resolution with assistance and support from an impartial, neutral expert (called a ‘mediator,’) who’s time is paid for by the Commission.

How does determination work?

Expert determination is one of several steps taken in an effort to resolve a dispute over who should be the registrant of a domain name.

How appeal works

If either party is not satisfied with the expert decision they are able to appeal this. Information on this process can be found below.

Submit a dispute

If you are ready to start the Dispute Resolution Service, the first step is to submit a complaint.


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