Submit a dispute against a domain name holder

Disputes happen about who the holder of a domain name should be and, in certain situations, over ‘other associated domains’ that have been added to an existing domain name.

This page has a short video explainer about our Dispute Resolution Service.

If you know what you are doing you can submit a dispute online. 

An overview of the .nz Dispute Resolution Service

Disputes over who should be the registrant
Sometimes there is disagreement about who has the rights to a .nz domain name. The Dispute Resolution Service (DRS) can be used for these types of disputes.

How lodging a complaint, response and reply works

The dispute resolution process is broken down to three communications between the parties. Additional information regarding the dispute resolution service is listed below.

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How negotiation and mediation works

In mediation, the parties speak for themselves and negotiate a resolution with assistance and support from an impartial, neutral expert (called a ‘mediator,’) who’s time is paid for by the Commission.

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How does determination work?

Expert determination is one of several steps taken in an effort to resolve a dispute over who should be the registrant of a domain name.

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How appeal works

If either party is not satisfied with the expert decision they are able to appeal this. Information on this process can be found below.

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Submit a dispute

If you are ready to start the Dispute Resolution Service, the first step is to submit a complaint.

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