How we handle complaints

Learn how we handle complaints and our goals in resolving complaints for you and for providers.



We make it easy for you to use and access our services no matter your capability or understanding of how to resolve your problem with your .nz domain name.


Communication and Transparency

We keep you informed about our complaint process and progress with your complaint. We are open about how we handle your information and lessons we learn from our complaint handling. 


Fairness and Natural Justice

We work with you without judgment and make decisions independently.  Where we make decisions that impact you, we seek feedback from you about that decison. 

Principles of our complaint process

What should be in the complaints? 

How do we deal with complaints? 

Communication with the investigated party

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